Privacy Policy

1. Introduction and Scope

Welcome to **TechMentor AI** ("Company," "we," "us," or "our"). We are committed to protecting your personal data and your right to privacy. This Privacy Policy governs the manner in which TechMentor AI collects, uses, maintains, and discloses information collected from users (each, a "User") of the TechMentor AI website and its associated services (the "Service"), including our AI-driven features and e-commerce consulting platform.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Service to you.

2.1. Personal Data (Directly Provided)

• **Identity Data:** Name, email address, phone number, and user ID.
• **Financial Data:** Payment card information (processed by secure third-party processors), billing address, and transaction details related to mentoring sessions or e-commerce purchases.
• **Profile Data:** Professional title, company name, areas of expertise (for Mentors), and career goals (for Mentees).

2.2. User Content and AI Interaction Data

• **Consulting Inputs:** Data, business queries, or proprietary information uploaded or entered by you for AI analysis or mentoring sessions.
• **AI Chat Logs:** Records of your interactions, prompts, and the generated AI responses.
• **Feedback Data:** Your ratings and feedback on the quality of mentoring or AI output.

2.3. Usage Data (Automatically Collected)

This includes information such as your device's IP address, browser type, pages visited, time spent on pages, and referring website addresses. We use cookies and similar tracking technologies for this collection.

3. How We Use Your Information

We use the collected information for the following purposes:

• **Service Provision:** To provide and maintain the Service, including matching Mentees with Mentors and executing e-commerce transactions.
• **Account Management:** To manage your registration as a Service user and provide you with access to different functionalities.
• **Communication:** To send you updates, security alerts, and customer support notifications.
• **AI Model Improvement:** We may use anonymized or de-identified User Content and AI Chat Logs to train and improve the underlying AI models and overall Service quality. **Your Personal Data is NEVER used for training unless explicitly consented to.**
• **Marketing:** To provide you with news, special offers, and general information about other goods, services, and events we offer, consistent with your marketing preferences.
• **Legal Compliance:** To comply with legal obligations and protect our legal rights.

4. Data Sharing and Disclosure

We only share your Personal Data with third parties as described below:

• **Service Providers:** We engage trusted third-party companies and individuals to facilitate our Service, such as payment processors (e.g., Stripe) and data hosting providers (e.g., Firebase Firestore). These parties access your data only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• **Between Mentors/Mentees:** When a match is made, necessary contact and profile information is shared between the Mentor and Mentee to facilitate the relationship.
• **Legal Requirements:** We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, or protect the personal safety of users or the public.

5. Data Security and Retention

We are committed to securing your data. We use administrative, technical, and physical security measures, including encryption and access controls, to help protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations.

6. Your Privacy Rights

Depending on your location, you have certain rights regarding your Personal Data, including:

• **Right to Access:** The right to request copies of your Personal Data.
• **Right to Rectification:** The right to request correction of any inaccurate or incomplete Personal Data we hold about you.
• **Right to Erasure (Right to be Forgotten):** The right to request the deletion of your Personal Data, subject to certain legal exceptions.
• **Right to Object:** The right to object to our processing of your Personal Data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our Service may contain links to other websites, such as YouTube videos or external e-commerce resources, that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact our Data Protection Officer: